AWAL Priority

At AWAL, we are passionate about Customer Care. That's why we provide a single-point-of-contact, specialized support and efficient problem resolution mechanism. You just need to make one call to open token and we take care of the rest.

We are Always Available

AWAL's customer care team is available in English and Arabic, 24 hours a day, 7 days a week, 365 days a year. Aggressive service standards support our commitment

• Focus on first call resolution
• Aggressive Mean-time to repair objectives
• High standards for priority escalation
• Your Trusted Advisor
• At AWAL, we are committed to support your business:
  • We understand your business challenges
  • We offer innovative solutions to help your Business succeed

Trained Specialists

When you call, you will always be answered by a highly trained Customer Care Specialist who will act promptly to resolve the issue to your satisfaction. Our Customer Care Specialists undergo intensive, hands-on training including a comprehensive certification exam before being placed on the job. As part of AWAL's proactive approach to service, our specialists also receive ongoing training on products, processes and customer care functions, so their skills are always up-to-date.

If you have a technical problem

• Call one of our friendly sales hotline staff: 800-124-1300
• Open new ticket click here.